Acting General Manager
Message from the General Manager
2017 has been a year of change at the Calgary Parking Authority. The launch of the new Residential Parking Permit program was an exciting highlight, making the process of applying for, and managing, residential parking permits faster, easier and more flexible for residents.
We also recognized the changing needs and external pressures facing our parking facilities and made, and continue to make, improvements to enhance our customer’s experience. In our Customer Satisfaction Survey last year, we heard concerns around safety challenges in our facilities and we took immediate action. We’ve increased patrols and are locking down targeted parkades overnight. In 2018, we will also address other areas of improvement identified in our customer survey, including enhancing the MyParking app.
Our focus as we move through 2018 continues to be working with Calgarians to provide education around parking bylaws so that we achieve compliance, which remains our goal. We are committed to improving the services we provide and working with citizens to help make Calgary an even better place to be.
Acting General Manager
The Calgary Parking Authority (CPA) is a proud partner of The City of Calgary and is committed to managing publicly owned on- and off-street parking facilities on The City’s behalf using leading-edge technology.
The CPA also manages the administration of the Residential Parking Permit program, municipal parking enforcement and the municipal Impound Lot and provides expert advice about parking and enforcement to businesses, community groups, The City and the provincial government.
Did You Know?
Helping Build a Better Calgary
We saw a lot of exciting things happen at the CPA in 2017.
Learn more about what we achieved this year.
Digital Residential Parking Permit System
Starting August 1, 2017, residential parking zones began to transition to the new online Residential Parking Permit (RPP) system as zones came up for renewal. The move to digital permits provides numerous benefits for residents, including a two-year permit, a streamlined application and renewal process, the elimination of lost or stolen permits and more effective enforcement of Residential Parking Zones.
The Town of Sylvan Lake introduced a visitor pay parking program in 2017 and selected the Calgary Parking Authority’s online permit system to manage resident parking registration. This system launched in May.
ParkPlus Pay Machines
The CPA began the installation of more than 500 new ParkPlus pay machines on-street. The new machines have enhanced color screens and are solar powered.
Mountain Equipment Co-op
Mountain Equipment Co-op chose to have the Calgary Parking Authority operate its customer parking lot beginning in June. The convenience of the ParkPlus System is now in place at MEC.
The CPA offers over 2.5 million square feet of indoor and outdoor space that can be rented for all kinds of events. In 2017, we had over 50 event rentals including renting space for community and charity events, parade staging, training, movie filming and construction.
Of Customer Satisfaction Survey respondents agree that the quality of service from the Calgary Parking Authority is consistently high.
Are very or somewhat satisfied with their overall experience in CPA parkades
Are very or somewhat satisfied with their overall experience in CPA surface lots
Agree that CPA provides innovative technology-based solutions for its customers
Agree that CPA staff are courteous, helpful and knowledgeable
Movies lead me to believe that parking authorities are less than awesome, but not @CalgaryParking! Super friendly and understanding, thanks!– Sarah B
@CalgaryParking your online residential permit pass was a breeze, instant approval! Great experience, keep up the great work 🙂– Sean Good
Shout out to the @CalgaryParking app for letting me pay for parking from the relative warmth of my car!– Katie Novak
Shoutout to @CalgaryParking for having our backs in the monsoon. @Ramsayparking #Stampede2017– Erin Joslin
I <3 the text-to-pay option #timesaver #soeasy– Danelle W
Started off by calling in when we lived downtown and then used the app. Super convenient and loved it! Still use the app now.– Arex
I really like that I can see every aspect of my @CalgaryParking account using the #MyParking account. Very handy for mobile users like me.– Erik McKee
Great idea @CalgaryParking an easy way to support two great charities.– Bernice Hill
Our major expenditures primarily consist of salary and wages, municipal taxes, maintenance, towing charges, utilities, fuel and information technology costs.
Total: $84 million
The CPA is not tax-payer supported. Revenue is generated through parking fees, parking fines and Impound Lot charges.
Total: $84 million
MESSAGE FROM THE CHAIR
The Committee is committed to helping the CPA achieve success through guidance, high-level strategic planning and direction to help ensure CPA administration continues to provide exceptional parking experiences and value to Calgarians, The City and its other stakeholders.
2017 was a year full of creativity, resourcefulness and exciting changes. Downtown Calgary continued to experience high vacancy rates and fewer commuters driving, and therefore parking, in the core. The CPA continues to work diligently to maintain the return provided to The City of Calgary in this challenging climate by finding cost efficiencies and creative new revenue sources.
One innovative program that the CPA highlighted in 2017 to generate new revenue was to offer its parkades and surface lots as event space. Stampede rentals, movie shoots and a bike swap are just some of the events that were booked in CPA facilities last year.
The CPA also continues to look forward and actively prepare for a shift in parking demand. In January of 2018, along with the Calgary Municipal Land Corporation and Platform, the CPA announced a plan for Calgary’s most innovative parkade. This facility provides for all modes of transportation including pedestrians, cyclists and motor vehicles, incorporates an Innovation Centre for a truly mixed-use development and is designed to allow for conversion of the space into commercial or residential use in the future.
The year ahead is set to be another thrilling one for the CPA.
digital permits issued
Residential Parking Zones fully transitioned online
Our CPA Gives committee is made up of volunteer staff members who organize fundraising events and initiatives with a focus on eight charities that were chosen for 2017 based on input from our staff. These charities were:
The CPA Gives committee organized 28 fundraisers throughout the year, including a Leadership Team pie throw, a Charity Carnival, a food drive, a silent auction and more. In total, over $18,000 was raised for these eight deserving charities and over 450 hours were contributed by our staff volunteers.
The Calgary Parking Authority sponsors a variety of charitable organizations and programs each year as we look for ways to contribute to making Calgary a better place to live. Here are some of the community initiatives CPA contributed to in 2017.
We also like to get out and about each year and connect with Calgarians face-to-face. Read on for some of the ways our staff were involved in the community this year.
The CPA is dedicated to promoting public awareness and education around parking-related issues. Check out some of the campaigns we held in 2017.